Shipping 

Australia

FREE SHIPPING for all orders.

Yes Florence Ivy ships internationally

Rest of world (inc USA, UK and Europe)

STANDARD SHIPPING $20 for all orders under $300. 

FREE SHIPPING when you spend over $300. 

All orders are dispatched using Sendle within 2-3 business days after purchase.

DUTIES & TAXES

We maintain price parity between local and offshore customers.

 

There are NO additional charges for handling of international orders.

 

All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note, many countries have specific import restrictions on certain products or materials and it is the responsibility of the customer to check local customs regulations before placing an order for shipping outside Australia.

 

Florence Ivy does not offer any assistance in this process.

Returns Policy

Sometimes, you get your order, try on your gear, and something just ain’t right. Hey, it happens! You can exchange any eligible item within 7 days of delivery. Just fill out an intent to return and we will refund you the shipping. If you do not wish to exchange, a store credit will be added to your account (valid up to 3 years)

To be eligible for return the item must be unworn and undamaged, and still has all the original labels and tags.

If you require an exchange, please note that exchanges are subject to online availability. If your item is not available at the time of processing your exchange, you will receive a online credit. Value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online price listed at the time your exchange is processed. We cannot apply discounts from past sales/promotions. Please note we will not credit customs and duties paid on your order; this must be pursued by customers within their own jurisdiction.

 

Using your nominated delivery serice please address your Florence Ivy return to:

 

Florence Ivy Returns

32a Mt Ommaney drive,

Jindalee, 4074

Queensland, Australia

 

Please note returns will not be aaccepted without a completed Intent to Return form.

Intent to Return
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